Technical Support
You can contact Integration Technical Support using the information available at the following location:
When reporting a problem, provide the following information:
• Product serial number (from Help menu > About DataConnect)
• Product version number (from Help menu > About DataConnect)
• Your name, company name, email address, and telephone number
• Operating system, version, and service pack
• Source and target names
• Exact wording of the error messages (if any)
• Problem scenario
• Solution you used to solve the issue
To help troubleshoot your data transformation problem, technical support may ask for the following information:
• Sample Data - The sample may be a single file or an entire database.
Note: In the case of confidential data, support may be able to use an altered subset or sign a nondisclosure agreement.
• Application Software:
– If the application is a PC-based, non-server database, listed in the Source Connection or Target Connection menus, and available through general distribution, Technical Support owns or will purchase the application for troubleshooting.
– If the application is not PC-based, not available through general distribution, or is a vertical market application, then Support may ask you to provide the application.
• System Configuration - Includes names and versions of your hardware platform or network and communication software and hardware.