Actian X 11.1 | Linux Installations

System Administrator Guide > System Administrator Guide > Troubleshooting Actian X > What You Need Before Contacting Actian Support > Linux Installations

Was this helpful?

Linux Installations

Save any relevant errors in each of the following logs:

• errlog.log

• iiacp.log

• iircp.log

Note: If your system is configured for Actian X Cluster Solution, separate iiacp.log and iircp.log files will exist for each node with _nodename appended to the log names. All logs for all nodes must be checked for pertinent errors.

Have the following information available:

• Your Contact ID.

• Your exact Actian X release. Obtain this with the following command at the operating system prompt:

cat $II_SYSTEM/ingres/version.rel

• Your exact operating system release. Obtain this with the following command at the operating system prompt:

uname -a

Or:

cat /etc/motd

• The current Actian X installation environment. Use the following command at the operating system prompt:

ingprenv > filename

• The current user environment. Use the command:

env > filename

• A clear description of what you are trying to do

• An indication of whether the failure occurs reproducibly

Last modified date: 11/09/2022