Before You Call Technical Support
If you are unable to solve a problem using the information provided in this appendix, the designated contact for your site can call Actian Support for help. Taking the following actions before calling can help your technical support representative solve your problem more quickly:
• Write down the exact error message number and text, and the time and date of the error
• Check the DBMS error log file (errlog.log) in the Ingres installation for any related DBMS errors
• Note in which frame or procedure the error occurred
• Use 4GL message statements to isolate the specific area of the code in which the error occurred
• If the error appears to be in a query:
– Set the II_EMBED_SET logical/environment variable to printqry to see how the query is being issued to the DBMS.
See the System Administrator Guide for more information on using II_EMBED_SET.
– Try the query in the Terminal Monitor.
• Isolate the problem by:
– Running the application in sections
– Building a short application that contains code similar to the code that contains the error
Last modified date: 04/03/2024