System Administrator Guide > System Administrator Guide > Troubleshooting Actian X > What You Need Before Contacting Actian Support > Linux Installations
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Linux Installations
Save any relevant errors in each of the following logs:
• errlog.log
• iiacp.log
• iircp.log
Note:  If your system is configured for Actian X Cluster Solution, separate iiacp.log and iircp.log files will exist for each node with _nodename appended to the log names. All logs for all nodes must be checked for pertinent errors.
Have the following information available:
• Your Contact ID.
• Your exact Actian X release. Obtain this with the following command at the operating system prompt:
cat $II_SYSTEM/ingres/version.rel
• Your exact operating system release. Obtain this with the following command at the operating system prompt:
uname -a
Or:
cat /etc/motd
• The current Actian X installation environment. Use the following command at the operating system prompt:
ingprenv > filename
• The current user environment. Use the command:
env > filename
• A clear description of what you are trying to do
• An indication of whether the failure occurs reproducibly
 
Last modified date: 08/14/2024