1. Check that the “Startup Type” for the “Ingres Intelligent Database” service has been set to “automatic” in the services dialog.

2. Check that the password specified for the service matches the installation owner user password.

3. Start the service manually.

4. If the service fails to start, run ingstart from the command prompt.

5. If the installation still does not start, contact technical support, as described in What You Need Before Contacting Technical Support.