6. Troubleshooting Ingres : Determine the Problem Area : Find Your Problem Category
 
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Find Your Problem Category
To find the problem category, follow these steps:
1. Determine the general category in which your problem belongs. The following categories relating to running the Ingres installation are described in this guide:
Ingres startup and shutdown
Ingres configuration
Ingres tools startup
Inconsistent database or recovery
Operating system performance
For a description of problems relating to queries and performance, see the Database Administrator Guide.
2. Use the information in the error logs to determine which category to check. Error messages always include the first two letters of the facility code that generated the error.
For more information on the format of an error message, see the messages.readme file in the directory: $II_SYSTEM/ingres/files/english/messages.