UNIX Installations
Save any relevant errors in each of the following logs:
• errlog.log
• iiacp.log
• iircp.log
Note: If your system is configured for Ingres Cluster Solution, separate iiacp.log and iircp.log files will exist for each node with _nodename appended to the log names. All logs for all nodes must be checked for pertinent errors.
Have the following information available:
• Your Contact ID.
• Your exact Ingres release. Obtain this with the following command at the operating system prompt:
cat $II_SYSTEM/ingres/version.rel
• Your exact operating system release. Obtain this with the following command at the operating system prompt:
uname -a
Or:
cat /etc/motd
• The current Ingres installation environment. Use the following command at the operating system prompt:
ingprenv > filename
• The current user environment. Use the command:
BSD:
printenv > filename
System V:
env > filename
• A clear description of what you are trying to do
• An indication of whether the failure occurs reproducibly