6. Troubleshooting Ingres : What You Need Before Contacting Technical Support : UNIX Installations
 
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UNIX Installations
Save any relevant errors in each of the following logs:
errlog.log
iiacp.log
iircp.log
Note:  If your system is configured for Ingres Cluster Solution, separate iiacp.log and iircp.log files will exist for each node with _nodename appended to the log names. All logs for all nodes must be checked for pertinent errors.
Have the following information available:
Your Contact ID.
Your exact Ingres release. Obtain this with the following command at the operating system prompt:
cat $II_SYSTEM/ingres/version.rel
Your exact operating system release. Obtain this with the following command at the operating system prompt:
uname -a
Or:
cat /etc/motd
The current Ingres installation environment. Use the following command at the operating system prompt:
ingprenv > filename
The current user environment. Use the command:
BSD:
printenv > filename
System V:
env > filename
A clear description of what you are trying to do
An indication of whether the failure occurs reproducibly