Windows Installations
Save any relevant errors in each of the following logs:
• errlog.log
• iiacp.log
• iircp.log
Have the following information available:
• Your contact ID.
• Your exact Ingres release.
• Your exact operating system release. Obtain this with the VER command.
• The current Ingres installation environment. Use the following command at the operating system prompt:
ingprenv > filename
• The current user environment. Use the following command at the operating system prompt:
SET > filename
• A clear description of what you are trying to do.
• An indication of whether the failure occurs reproducibly.