6. Troubleshooting Ingres : What You Need Before Contacting Technical Support : Windows Installations
 
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Windows Installations
Save any relevant errors in each of the following logs:
errlog.log
iiacp.log
iircp.log
Have the following information available:
Your contact ID.
Your exact Ingres release.
Your exact operating system release. Obtain this with the VER command.
The current Ingres installation environment. Use the following command at the operating system prompt:
ingprenv > filename
The current user environment. Use the following command at the operating system prompt:
SET > filename
A clear description of what you are trying to do.
An indication of whether the failure occurs reproducibly.