Pervasive PSQL Resources and Contacts
A Guide to Pervasive PSQL Customer Information Resources
Pervasive Software strives to ensure that your experience with Pervasive PSQL is successful. This chapter describes the resources and information available to you as a valued customer of Pervasive Software.
The following variety of resources can help you get answers to your questions, troubleshoot problems, and interact with the Pervasive team as well as with other customers.
Pervasive Software strives to ensure that your product installation is easy and successful. If you encounter problems during or after the installation that are not covered in the user documentation, please contact Pervasive Software and we will address your problem promptly.
The following table lists a variety of resources to help you get answers to your questions, troubleshoot problems, and interact with the Pervasive team as well as with other customers.
Table 25
Pervasive Software Resources
Resource
Description
Contact Information
Pervasive PSQL Web site
The site is a great source for everything Pervasive PSQL, such as the following:
•
Product downloads for Pervasive PSQL, Pervasive AuditMaster, Pervasive Backup Agent, and Pervasive DataExchange
•
Technical support and Knowledge Base
•
Discussion forums
•
Software development kit (SDK) downloads
•
Product documentation, white papers, and technical papers
•
Component downloads such as tools, solutions, and code samples
•
Company contacts, and more!
http://www.pervasivedb.com
Pervasive PSQL FTP Site
An FTP site is available to upload files that you want to provide Technical Support
ftp://ftpsupport.pervasive.com
Pervasive PSQL Newsgroup
The Pervasive PSQL newsgroup is managed by the end-user community, posting and answering questions as they wish.
Note that the discussion forums on the Pervasive PSQL Web site have largely replaced activity on the newsgroup.
news://comp.databases.btrieve
Pervasive PSQL Printed Documentation
Printed versions of each manual are available for purchase separately, or you may purchase the entire documentation set.
E-mail database@pervasive.com
or telephone 1 800 287 4383.
Thirty-Day Free Technical Support
Your purchase of Pervasive products entitles you to 30 days of free technical support for installation and configuration problems. The free technical support is limited to two support issues (referred to as “tickets”) during the 30 days.