Licensing

In this release, Pervasive introduces an option for users to perform the repair of a product key in the event that it fails validation or is disabled. Failed validation of a product key was often the result of changes in hardware that caused the Pervasive license server to no longer recognize the machine.

In the past, when a key failed validation or became disabled, users had to contact either Pervasive Support or the support staff of their original equipment manufacturer (OEM).

Pervasive License Administrator now provides a way to repair a product key, which also re-authorizes the key on the same machine. The repair feature provides self-service key re-authorization for situations when a key cannot be recovered from the machine and the key is not in use on another machine.

The repair process requires Internet access. It cannot be done over the telephone. The default number of allowed repairs per key is 5.

See License Administrator in this chapter and Failed Validation and Failed-Validation Period in Pervasive PSQL User's Guide.