What You Need Before Contacting Actian Support
Before contacting Actian Support, gather as much information as possible and have the following information available.
Windows Installations
Save any relevant errors in each of the following logs:
• errlog.log
• iiacp.log
• iircp.log
Have the following information available:
• Your contact ID.
• Your exact Vector version.
• Your exact operating system version. Obtain this with the VER command.
• The current Vector installation environment. Use the following command at the operating system prompt:
ingprenv > filename
• The current user environment. Use the following command at the operating system prompt:
SET > filename
• A clear description of what you are trying to do.
• An indication of whether the failure occurs reproducibly.
Linux Installations
Save any relevant errors in each of the following logs:
• errlog.log
• iiacp.log
• iircp.log
Have the following information available:
• Your Contact ID.
• Your exact Vector version. Obtain this with the following command at the operating system prompt:
cat $II_SYSTEM/ingres/version.rel
• Your exact operating system version. Obtain this with the following command at the operating system prompt:
uname -a
Or:
cat /etc/motd
• The current Vector installation environment. Use the following command at the operating system prompt:
ingprenv > filename
• The current user environment. Use the command:
BSD:
printenv > filename
System V:
env > filename
• A clear description of what you are trying to do
• An indication of whether the failure occurs reproducibly
Last modified date: 03/21/2024