Troubleshooting > Troubleshooting DataConnect > Unable to open external links
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Unable to open external links
 
Error Code
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Error Message
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Description
External help links in the Eclipse internal browser fail silently (no error, just nothing opens).
Cause/Solution
Cause: It is usually due to how Eclipse is configured to display help content rather than a bug in the link itself.
Solution 1: Set your Browser preferences:
1. Go to Options > Preferences.
2. In the left-pane, expand General, click Web Browser.
3. Select Use internal web browser and then select Microsoft Edge as the browser.
4. Click Apply and Close.
Solution 2: Set your Help preferences:
1. Go to Options > Preferences.
2. In the left-pane, click Help.
3. Under Open help view documents select In a browser.
4. Click Apply and Close.
Related Information
 
Last modified date: 04/17/2026