User's Guide > Basic Troubleshooting
Basic Troubleshooting
The following topics can help you to resolve common problems that you may encounter:
General Tips
This topic lists general tips for using AuditMaster.
• When configuring your application data for monitoring, be sure that the files you select reside on the same server as the AM server.
• Be sure that the Zen settings are optimized. Common settings are communication protocols, files, and file handles. Check Zen documentation for information on configuration and optimization.
• AM numbers audit records automatically to an upper limit of 2,147,483,647. After that, numbering wraps and the next audit record starts again at 1. If you notice that the audit record number has suddenly dropped, check to see whether this has occurred.
Troubleshooting Strategies
The following checklist contains items to help you diagnose problems with AM.
o Does the AM status log contain errors? See Reviewing Activity in the Status Log.
o Is the Zen database engine running? See Database Engine.
Restarting the Status Log
AuditMaster writes status records in the file amstatus.log, located in a default installation under C:\ProgramData\Zen\Audit\logs. This location can be changed by an administrator user under Admin > Server Settings > Monitor Paths. Under certain conditions, such as disk full, AuditMaster may be unable to continue adding status messages to this file, even after the error condition is corrected. To restart the status log, you can export its contents and then delete the log. AuditMaster then starts a new amstatus.log file automatically.
To restart the status log
1. In the AMCC window, select Admin > View Status Log to open the Status Log tab.
2. Export the contents of the Status Log tab as described under Exporting Audit or Log Records to a Text File.
3. Exit from AMCC.
4. Stop Zen services.
5. Delete the original amstatus.log file from the logs folder in the AM installation.
6. Restart Zen services.
AuditMaster automatically creates a new status log and makes it available to the current view file.
No Records Returned by Query Despite Changes to Application Data
1. Be sure the AuditMaster monitor is enabled.
• In the Audit Servers list in AMCC, the Zen server name should be marked "(Monitor running)."
• The Zen database engine must be running.
2. Check that the application files have been set for monitoring in an audit configuration.
3. If the monitor is running and the files have been configured, be sure to update the view file before querying.
4. Check that archiving has not just occurred, meaning that records of interest are no longer in the current view file.
5. Check both AuditMaster and Zen licenses for activation or expiration, using the License Administrator tool in ZenCC.
Database Engine
The Zen database engine must be running for AM to function.
To verify that the database engine is running
Do one of the following:
• In Zen Control Center, expand the Services node to verify that the Zen database engine is running. If not, right-click that node to select Start All Services.
• Or use the following steps:
1. Open the Windows Services management console from the Control Panel.
2. Look for Actian Zen Enterprise Server Engine.
3. If it is not started, right-click it and select Start.
 
Last modified date: 05/06/2024