Billing & Usage¶
Your plan and how much of it your organization has used are shown on Settings → Usage (under Administration).
Availability
- Who can do this: Usage appears in the Settings menu for members with Studio access, that is, members with the Edit or Manage members capability in a Workspace, or the Manage organization or Manage members and access capability for the organization. Billing appears for members with the Manage billing capability (included in the Billing contact and Administrator presets). See Members.
- Deployment: Actian SaaS and self-managed deployments. On a deployment that has no plan or licence configured, the Usage page shows Usage isn't available for this workspace.
Open the Usage page¶
- In Studio, open Settings.
- Under Administration, click Usage.
The page is titled Usage with the subtitle Your plan and message usage across the organization. The Upgrade button in a plan-limit dialog also opens this page (see When you reach a limit).
The page has four parts: your plan, the Usage section with your plan limits, Message usage by user, and Features.
Current plan¶
Current plan shows your plan name and, when your plan has a billing period, Next cycle starts with the date. The page does not show prices.
- No active plan means your organization has no plan assigned, or the plan couldn't be read at that moment. See Troubleshooting to tell the two cases apart. If it persists, contact your Actian account team.
- On a self-managed deployment, the strip shows Licensed to with the licence holder's name, and Licence ends with the date, instead of a plan name.
You can't change your plan in the app. On Actian SaaS, Actian assigns your plan; on a self-managed deployment, your limits come from the licence Actian issues. To change either, contact your Actian account team.
Usage limits¶
The Usage section lists your plan's limits. Each row shows one of:
- {used} of {limit}, with a bar and {remaining} remaining, when the plan sets a cap.
- Unlimited, when it doesn't.
- Resets with a date, when the plan reports a reset date (Actian SaaS only).
| Row | What it limits |
|---|---|
| Seats | How many people your organization is billed for. See Seats. The count covers the whole organization. |
| AI Analysts | How many AI Analysts your organization can have. The count covers all Workspaces. |
| Models per AI Analyst | How many Models you can select manually for one AI Analyst. Shown as Up to {limit} per AI Analyst. |
| Active schedules | How many enabled Scheduled Insights one person can own. Disabled schedules don't count. |
| Minimum schedule interval (hours) | The shortest gap allowed between two runs of a schedule. |
| Inbox items per scheduled run | How many Inbox items one scheduled run can create. |
Note
Only Seats and AI Analysts show a live count. For Models per AI Analyst, Active schedules, Minimum schedule interval (hours) and Inbox items per scheduled run, the page shows the allowance. Ignore the used figure and bar on those rows; they are not a running count.
Message usage by user¶
Message usage by user shows a Messages chart for the period shown above it (start – end). On Actian SaaS plans that report a billing period, that is the current period; otherwise it is the last 30 days.
- When your plan caps messages, the full ring is your allowance. Coloured slices are the 10 people who used the most, and the grey Unused slice is what remains.
- When messages are not capped, the ring shows only what was used.
- Unattributed is usage the meter counted but that can't be matched to a person.
The per-person figures are approximate and won't add up exactly to the organization total:
- They count conversation turns, not weighted messages. A turn that writes a Report counts once for the person but 10 per Report on the meter (see below).
- Turns with no person behind them, such as scheduled runs, aren't attributed to anyone.
- They count turns started in the Workspace you're currently in, while the total covers the whole organization. Usage in other Workspaces shows as Unattributed.
How messages are counted¶
On Actian SaaS, AI Analyst and Steward messages draw from one shared Messages allowance for the organization:
- Each turn you send to an AI Analyst or the Steward counts as 1. Plan-mode and follow-up turns count too, and so do scheduled runs.
- A turn that creates or updates Reports counts 10 for each Report instead (one Report = 10, two Reports = 20).
- A turn that fails before it produces a Report counts only 1.
- Structured Steward actions that you don't send as a message don't count.
Self-managed deployments don't count messages against the licence, so there is no message limit to reach.
Features¶
Features lists the plan features and whether your plan includes each one, marked Included or Not included:
| Feature | What it controls |
|---|---|
| Scheduled Insights | Creating new Scheduled Insights. |
| Copy model | Copying a Model. |
| Enterprise SSO | Single sign-on, requiring SSO, SCIM provisioning and just-in-time membership. |
| Customer-hosted inference | Using your organization's own LLM and embedding endpoints instead of the deployment's default. |
On a self-managed deployment, a feature or limit that the licence doesn't list counts as included and unlimited.
Plan features are separate from capabilities. You still need the normal capability for each action, for example Edit to create an AI Analyst.
When you reach a limit¶
Limits are checked when you create or change something, not later. Nothing you already have is removed.
| What you try | What happens |
|---|---|
| Create or duplicate an AI Analyst when AI Analysts is full | The Analyst limit reached dialog opens: Your plan's AI Analyst allocation is full. Upgrade your plan or contact us to add more. |
| Select more Models for an AI Analyst than Models per AI Analyst allows | The Models-per-analyst limit reached dialog opens. The cap applies only when you pick Models one by one; tag-based model access is not blocked. |
| Create an enabled schedule, or switch a disabled one back on, when the owner is at Active schedules | The schedule is not saved. Disable another schedule first. Editing a schedule that is already enabled is not affected. |
| Save a schedule that runs more often than Minimum schedule interval (hours) | The schedule is not saved. Choose a less frequent schedule. |
| Create a schedule when Scheduled Insights is Not included | The schedule is not created. Existing schedules keep running. |
| Import an AI Analyst under Settings → Import / export that would go over AI Analysts or Models per AI Analyst | The whole import is rejected and nothing from the file is applied: Import was not applied. … |
| Invite someone when Seats is full | The invitation is refused. |
| Send a message after the organization has used its Messages allowance (Actian SaaS only) | The turn stops before the AI Analyst runs. Explorer and the Steward show Your organization has reached its message limit — contact your admin to upgrade. In Slack or Teams the reply is Your organization has reached its message limit — please contact your admin to upgrade. A Scheduled Insight that comes due over the limit delivers nothing. |
In the limit dialogs, Upgrade opens the Usage page; there is no self-service purchase. Contact us opens the support chat. Contact us is hidden on air-gapped self-managed deployments.
Seats¶
A Seat is how Actian counts who your organization is billed for. It doesn't decide what someone can do; capabilities do that.
- Every member who holds any capability holds a Seat. Members with No access don't.
- People you added ahead of time who are waiting for their first SSO sign-in (listed on Settings → Members under Waiting for first SSO sign-in) also hold a Seat until they sign in.
- A Slack or Microsoft Teams user who has no AI Analyst account takes a Seat the first time they use an AI Analyst in a channel. These channel guests are listed on Settings → Members under Channel guests, where you can release a guest's Seat. A released guest takes a Seat again the next time they interact, if one is free.
- When Seats is full, in-app invitations are refused, people who try to join through a sign-up domain are refused (they see Your email domain lets you join an organization, but it has no free Seats right now. Ask an administrator to free one, then sign in again.), and a new channel guest gets the reply Your organization has reached its seat limit — please contact your admin to upgrade. People who already hold a Seat keep working.
- People added through SCIM provisioning or just-in-time SSO membership are still admitted when Seats are full. Your organization is then over its plan, which the Usage page shows as more used than the limit.
Plan downgrades¶
A downgrade removes nothing. Members keep their Seats, and existing AI Analysts, Models and schedules stay. Your organization is simply over its plan until usage drops below the new limits, and new AI Analysts, invitations and enabled schedules are refused until then.
Billing¶
Settings → Billing currently shows This section isn't available yet. The app has no invoice list, payment method or billing portal. To change your plan, contact your Actian account team.
Billing contacts¶
The Manage billing capability lets a member manage the organization's billing and subscription and grants Explorer access only. The Billing contact preset holds only this capability, with no Workspace access. The Administrator preset includes it alongside the other organization capabilities. Assign presets on Members.
A billing contact who signs in is taken straight to Settings → Billing. Their Settings menu shows Billing and their personal settings, but not Usage, because Usage is listed only for members with Studio access.
Trials¶
During a trial, the sidebar footer shows Trial and how many days are left. Hover over it to see the exact end time. Actian sets and extends trials.
When a trial ends, product access is paused for everyone in the organization until Actian extends the trial or assigns a plan. Contact your Actian account team. For what each banner and screen means, see Organization status.
Troubleshooting¶
The page says "Usage isn't available for this workspace." Your deployment has no plan or licence configured, so there are no limits to show and none are enforced. On a self-managed deployment, ask your operator whether a licence is installed.
The page shows "No active plan". There are two possible causes:
- No plan is assigned to your organization. Limits show Unlimited and features can show Not included. Contact your Actian account team.
- Your plan can't be read at that moment (Actian SaaS). The page shows No active plan, every feature as Included and limits as Unlimited, which may not match your real plan. Customer-hosted inference stays unavailable until your plan can be read, even though the page shows it as Included. Reload the page after a few minutes. If it persists, contact your Actian account team.
The per-person numbers don't add up to the total. This is expected. See Message usage by user.
I don't see Usage in my Settings menu. Usage is listed only for members with Studio access. Ask an administrator, or someone with the Manage members and access capability, to check your capabilities.